CULTURE
Our Culture
Here at Town Square Mortgage, our greatest competitive advantage is our team culture.
We are focused on creating relationships built on trust and respect with our clients, partners and team.
We believe the way we do things is just as important as what we do.
In unity, there is power.
“We attribute our successful growth to the entrepreneurial spirit of our dedicated team members who live and breathe our team culture every day and to our clients who place their trust in us to help them achieve the dream of homeownership."
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— Lisa A. Thomas, CEO, Town Square Mortgage
Our core values guide us in how we serve our clients, partners, community and each other.
Our expert team of lending professionals supports our clients and partners through a smooth home loan journey, providing the right home loan while delivering trust and transparency.
Dedication
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We do business with positivity and determination.
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We focus on building relationships with our clients.
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We empower our clients to achieve the dream of home ownership.
Teamwork
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We achieve more when we work together.
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We assume our co-workers’ positive intent.
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We are servant leaders to our teams.
Accountability
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We empower each other to take ownership of our actions.
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We take accountability for our commitments and deliverables.
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We promise to be solution oriented.
Compassion (People)
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We care about all our stakeholders.
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We put ourselves in other people’s shoes.
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We care and are kind to everyone we encounter.
Innovation
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We encourage thoughtful, creative and inspirational ideas.
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We embrace new technologies to improve accuracy, efficiency and speed.
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We work to simplify the home loan journey for our clients.
Trust
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We commit to building trust in all our relationships.
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We lead with ethics and deliver on our commitments.
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We act with uncompromising integrity.